Leroy Merlin Villeneuve-d'Ascq - Lille

I shopped in this store, you have very friendly and professional staff. I received very useful advice. I especially liked the cashier Olga, she was very polite and helped me make a purchase. I will definitely come to your store again.

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Ridicules customer support I have recently bought a jigsaw in one of your markets in Poland. In Kraków Modlniczka.  The machine has completed one - 60cm long, 18 mm thick cut in laminate board and stopped working. So I took it to Leroy Merlin in Krosno (where I live) for a replacement. What I heard in client support was that they can't replace the stuff and will send it to a customer service of the producer. I have to admit that the machine had no usage marks. I didn't even use the attached blade because I used my own special blade for countertop. I had to wait 2 weeks and haven't completed the work for a client. I couldn't believe it so I called your Polish infoline and got the same answer. I gave up and decided to wait. Yesterday I had received a message that the tool is fixed and ready to pick up. Unfortunately I received someone else's tool (please see the attached images). The one I got was destroyed, used and incomplete. That's why I refused to take it and I've been left without the necessary tool for next 2 weeks (maybe more due to national lockdown Poland).So I drove a few kilometers to Obi store and bought another one. In fact I don't need the one from Leroy Merlin anymore. Please answer me if this situation is normal in the Leroy Merlin network? If so I will give my 'PRO' card back and won't shop in your store again. I must mention that I have a lot of tools from Lidl. I use them for professional purposes and a few times they have broken, but I have never faced the situation that I need to wait for a replacement! They immediately replaced it in the shop with a new one. I tried to find an e-mail to contact the Global or Europe customer care but I failed. So I'm going to leave my comment here. I am disappointed and disgusted.

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A place of dreams because home is a dream of everyone so if you want to build a new home you can find every thing to build it after that you can decorate it you can buy everything which is necessary for home kitchen bath bedroom to decorate it with adorable things you have different lines for different things the staff is so nice and helpful if you are looking for something and you are unable to find it you can ask from anyone who is working here even he is working in any other category but he/she will help you to find the thing which you are looking in simple words a place where you can find every thing of your need for your home for your form for your office for your car in simple word all in one

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My favourite place to purchase my building supplies

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A DIY store Update: customer service needs improvement, the lamps department claims there's an ongoing promotion, which is not applied at the register, we're then asked to go check with the returns department which takes forever to check, only to inform us that the promotion was already applied. No excuses, no smile, just the option to return the product. Very frustrating experience.

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Nokuthula miya excellent customer service and help me to get my office cleaning equipment

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Worse experience ever ! I made an order on the 26th of May and I am still waiting for the delivery . I tried to order some carrelage, the website had 8 cartons on stock once I went at the shop they told me that carrelage was any longer available, ( in this case I would recommend to update your Website!!) Another advice for le conseiller dans votre rayon chaffauge, I believe he should change Career, he is very rude and he seems to be there just to warm his chair , he has no idea what is going on at his section and if you ask for help it's useless .

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Today I had a great experience at Leroy Merlin. I cannot speak French and I was lucky enough to meet CAMILLE D'HAENENS who did everything she could to understand me and respond to my request. It's employees like her that make the difference for the company. Tks Camille!

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